Pup Crawl Privacy Policy
Last updated: December 2025
Pup Crawl (“we,” “us,” or “our”) provides dog walking and pet care services in Cochrane and the surrounding area. This policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
We collect information so we can safely walk your dog, communicate with you, and run our business. This may include:
Personal information
Name
Address
Phone number
Emergency contact
Payment details. All payments are handled through secure third party providers such as Stripe. We do not store full card numbers.
Pet information
Dog’s name, breed, age, and behaviour notes
Vet information
Any health or safety concerns
Website and usage information
Basic analytics such as page views and traffic sources
Cookie data used for site performance and booking tools
2. How We Use Your Information
We use your information to:
Provide dog walking and related services
Contact you about bookings, schedule changes, or emergencies
Process payments
Improve our website and customer experience
Keep your dog, our walkers, and our business safe
Meet any legal or insurance requirements
We do not sell or share your information with outside advertisers.
3. How Your Information Is Stored and Protected
We store your information through trusted platforms such as Wix, Stripe, and any scheduling tools we use. These providers use secure, encrypted systems.
Only staff who need information to care for your dog or manage your account have access to it.
We take reasonable steps to keep your information safe.
4. Sharing Your Information
We may share limited information with:
Pup Crawl staff who need details to care for your dog
Service providers such as Stripe or our scheduling tools
Veterinarians or emergency services if needed for your dog’s safety
Insurance or legal authorities if required by law
We do not sell your information to marketing companies.
5. Cookies and Tracking
Our website may use cookies for:
Booking and scheduling tools
Website performance
Analytics that help us understand website traffic
You can disable cookies in your browser at any time.
6. Your Choices and Rights
You can request to:
Update your information
Correct inaccurate details
Ask what information we have
Ask us to delete your information unless we need it for legal or service related reasons
To contact us, email service@pupcrawl.ca
.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 without parental consent.
8. Changes to This Policy
If we make changes, we will update the date at the top of this page. We encourage you to review this policy from time to time.
9. Contact Us
If you have questions about this privacy policy, you can reach us at:
Pup Crawl
Cochrane, Alberta